Privacy Policy – 118jili Data Protection for Filipino Players

1. Who We Are

This Privacy Policy applies to the website and online gaming platform operated under the brand name 118jili, accessible at 118jili.best. When we say "118jili," "we," "us," or "our" in this document, we are referring to the entity that operates this platform and is responsible for the personal data you provide when you register, deposit, play, or contact us.

118jili serves registered players based in the Philippines. Our platform offers online casino games, Filipino card games (including Tongits and Pusoy), fishing games, roulette, live dealer tables, and sports betting including NBA Betting and Betting Odds. This Privacy Policy covers data processing across all of these products and services.

By creating a 118jili account, placing a bet, making a deposit, or simply browsing the website, you acknowledge that you have read this Privacy Policy and understand how your data is handled. If you disagree with any part of this policy, please do not use the 118jili platform.

2. Data We Collect

118jili collects only the data that is genuinely necessary to operate the platform safely, fairly, and in compliance with applicable regulations. Here is a breakdown of the categories of personal data we collect and the circumstances in which each arises.

3. How We Use Your Data

118jili uses your personal data for the following specific purposes. We do not use your data for any purpose that is not listed here, and we do not sell your data to any third party for advertising or marketing purposes unrelated to 118jili.

• Account management: Creating and maintaining your 118jili player account, processing login requests, and managing your account preferences and communication settings.
• Identity and age verification: Confirming that you are who you say you are, that you are at least 21 years of age, and that you are not subject to any self-exclusion or regulatory restriction that would prohibit your participation.
• Payment processing: Handling deposit instructions and routing withdrawal requests to your verified payment method. Financial data is used solely to process the transaction you have initiated.
• Game provision and fairness: Operating the games and sports betting markets you participate in, recording results accurately, and maintaining audit trails that allow disputes to be investigated fairly.
• Fraud prevention and security: Detecting and preventing suspicious account activity, money laundering, multi-accounting, and any other conduct that violates the 118jili Terms and Conditions or applicable law.
• Regulatory compliance: Meeting our obligations under applicable anti-money laundering and data protection regulations, including maintaining records for the periods required by law.
• Responsible gaming: Monitoring gaming patterns to identify players who may be exhibiting signs of problem gambling, and supporting the responsible gaming tools available in your account settings.
• Customer support: Responding to your questions, resolving disputes, and improving the quality of 118jili's support services based on interaction history.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive them. You can opt out at any time through your account settings.
• Platform improvement: Analysing aggregated, anonymised usage data to improve 118jili's game selection, interface design, performance, and overall user experience.

4. Legal Basis for Processing

118jili processes your personal data on the following legal grounds, depending on the purpose:

• Contractual necessity: Most of the data processing described in this policy is necessary to fulfill 118jili's obligations under the account agreement you entered when you registered. Without this processing, we cannot operate your account or provide the services you signed up for.
• Legal obligation: Age verification, identity checks, anti-money laundering record-keeping, and responsible gaming monitoring are required by applicable law and regulatory frameworks. 118jili processes certain data to comply with these obligations regardless of consent.
• Legitimate interests: Fraud detection, platform security, and general service improvement are carried out on the basis of 118jili's legitimate business interests, provided those interests do not override your rights.
• Consent: Marketing communications are sent only to players who have explicitly opted in. You can withdraw consent at any time without affecting any other aspect of your account.

5. Data Sharing

118jili does not sell, rent, or trade your personal data. We share data only in the following limited and necessary circumstances:

• Payment processors: When you make a deposit or withdrawal, the relevant transaction details are shared with your chosen payment provider (GCash, Maya, BDO, BPI, etc.) solely to process the transaction. These providers are bound by their own privacy and security standards.
• Identity verification services: During account verification, your identity documents may be submitted to a third-party verification service. These providers are contractually restricted from using your data for any purpose other than completing the verification request.
• Game providers: Some games on 118jili are powered by third-party game studios. Your player identifier and relevant session data are shared with these providers to deliver the game experience. They cannot identify you by name or contact details.
• Regulatory authorities: Where required by applicable law — including anti-money laundering regulations or lawful government requests — 118jili may be required to disclose certain account and transaction data to the relevant authority. We will only do so where legally compelled and will notify you where permitted by law.
• Business transfers: If 118jili undergoes a merger, acquisition, or restructuring, player data may be transferred to the successor entity. You will be notified of any material change to the data controller responsible for your information.

6. Cookies and Tracking Technologies

118jili uses cookies and similar technologies to operate the platform, analyse usage patterns, and (where you have opted in) deliver relevant promotional content. Here is what each category of cookie does.

• Essential cookies: These are required for the 118jili platform to function. They manage your session, keep you logged in securely, and ensure your bet slip and account balance display correctly. You cannot disable essential cookies without breaking the platform.
• Analytics cookies: These collect anonymised data about how players navigate the site — which pages are visited most, where sessions start and end, and how long different features are used. This data is aggregated and cannot identify individual players. It helps 118jili improve the platform experience.
• Preference cookies: These remember settings you have configured — such as language preferences or the last game category you visited — so you do not have to reconfigure them each time you log in.
• Marketing cookies: Only set if you have consented to receiving promotional communications. These help 118jili understand which promotions are relevant to your playing style and avoid sending offers you have already seen or claimed.

You can manage or delete cookies through your browser settings at any time. Note that disabling non-essential cookies may affect some 118jili features but will not prevent you from accessing your account, games, or the cashier.

7. Data Retention

118jili retains personal data for as long as it is needed to fulfill the purpose for which it was collected, or as required by applicable law — whichever is longer.

• Active accounts: Data is retained for the lifetime of your 118jili account plus a minimum of five years after closure, in line with standard record-keeping requirements for licensed gaming and financial platforms.
• Transaction records: Financial transaction history is retained for a minimum of seven years from the date of the transaction, regardless of account status, to meet anti-money laundering documentation requirements.
• Support communications: Chat transcripts and email correspondence are retained for three years to support dispute resolution and quality improvement processes.
• Marketing data: If you withdraw consent to marketing communications, your contact details are removed from active marketing lists within 30 days. A suppression record is retained to ensure we do not accidentally contact you again.
• Inactive accounts: Accounts with zero balance and no login activity for 24 consecutive months may have non-essential data archived or deleted, subject to the minimum retention periods above.

When retention periods expire, data is deleted or anonymised in a secure manner that prevents recovery or reconstruction of the original personal information.

8. Security Measures

118jili takes the security of your personal and financial data seriously. The following technical and operational measures are in place to protect your information.

• TLS encryption: All data transmitted between your browser or mobile device and the 118jili platform is encrypted using Transport Layer Security (TLS). This prevents interception of your login credentials, account details, and financial transactions in transit.
• Encrypted data storage: Sensitive personal data stored in 118jili's systems is encrypted at rest. This means that even in the unlikely event of an unauthorised system access, stored data cannot be read without the decryption keys.
• Access controls: Internal access to personal player data is restricted on a need-to-know basis. Only staff members whose role requires access to specific data categories are authorised to view it, and all access is logged and audited.
• Fraud monitoring: Automated systems monitor account activity in real time for patterns associated with fraud, unauthorised access, and money laundering. Unusual activity triggers an internal review.
• Password security: 118jili stores account passwords in hashed form — we cannot read your password, only verify it. You are responsible for choosing a strong, unique password for your 118jili account.

9. Your Privacy Rights

As a 118jili player based in the Philippines, you have the following rights with respect to your personal data. You can exercise any of these rights by contacting 118jili support through your account portal.

118jili will respond to all valid privacy rights requests within 30 calendar days. Some requests may require identity verification before they can be actioned. If we cannot fulfill a request due to a legal obligation, we will explain the reason in writing.

10. Children's Privacy

118jili is strictly an adults-only platform. Access to, and participation in, any 118jili game or betting market is prohibited for persons under the age of 21. We do not knowingly collect personal data from anyone under this age.

If 118jili becomes aware that personal data has been collected from a person under 21, that account will be suspended immediately, all data will be deleted except where retention is required to report the incident to relevant authorities, and any balance will be reviewed before any potential refund is processed.

If you are a parent or guardian and you believe a minor may have created a 118jili account using false information, please contact us immediately through the support portal. We take these reports seriously and act on them promptly.

11. Policy Updates

118jili reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, and the features available on the platform. When we make material changes, we will notify registered players through a homepage notice or a direct message to your account email address at least 14 days before the changes take effect.

The date at the top of this page shows when the policy was most recently revised. Continued use of the 118jili platform after the effective date of an update constitutes your acceptance of the revised Privacy Policy.

We encourage you to check this page whenever you have a question about how your data is being used, rather than relying on information you read previously. Our data practices evolve and we keep this document current.

12. Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise one of your data rights, or need to report a potential data security concern, the best way to reach us is through the live chat in your 118jili account portal. Our support team is available 24 hours a day, seven days a week.

For formal written privacy requests, you can also email us at: support@118jili.best

Please include your registered account email address and a brief description of your request. We aim to acknowledge all written privacy requests within two business days and provide a full response within 30 calendar days. For complex requests that require additional research, we will inform you of the extended timeline within the initial acknowledgement.